One-on-One Client Care
Personalised Recovery Support
One-to-One Client Care Management
Our trauma-informed Client Care Managers provide personalised support to women and their families through comprehensive recovery care that adapts to your unique circumstances and needs.
What to Expect
During your one-to-one sessions, our experienced Client Care Managers will:
Listen with compassion and understanding
Help you identify your specific needs and priorities
Create a personalised recovery plan addressing all aspects of wellbeing
Connect you with appropriate programs and resources
Provide ongoing support throughout your journey
Accessible Anywhere in Australia
Our Client Care Management services are available to any woman seeking support, regardless of location. Through secure online sessions, we ensure privacy and confidentiality while providing the same quality care as our in-person services.
Your Safe Space
Whether you join us in person at our Mona Vale centre or connect with us online via Zoom, this is your space, a safe and supportive environment where you'll always find understanding without judgement.
Not Sure Where to Begin?
If you're unsure how the Women's Resilience Centre can assist you, we invite you to book an initial consultation. Our team will guide you through available programs and help you explore options that align with your specific needs. Together, we'll find the best resources to support you on your recovery journey.
Take the first step today. Recovery is possible, and you don't have to walk this path alone.
Our Commitment to You: Client Rights & Responsibilities
Our Approach to Your Care
At the Women's Resilience Centre, we are guided by trauma-informed principles that recognise the widespread impact of trauma and understand paths to recovery. We believe in your inherent strength and capacity to heal, and our approach is built on collaboration, choice, and empowerment. Every interaction is designed to promote your safety, trustworthiness, and hope while honoring your cultural background and personal journey. The rights and responsibilities outlined below form the foundation of our partnership with you, ensuring we work together to create the most supportive and effective recovery experience possible.
Your Rights as Our Client
Safety First
You have the right to feel physically, emotionally, psychologically and environmentally safe throughout your journey with us
We maintain strict confidentiality and privacy protections, and will clearly explain any legal obligations that may affect this
Our systems and processes are designed to protect you from harm and create a secure foundation for your recovery
Caring to the Core
You will be treated with genuine care, compassion and understanding that honours your unique healing journey
We will work in authentic partnership with you, taking time to deeply understand your individual needs, strengths and goals
You have the right to receive consistent, heartfelt support that meets you wherever you are in your recovery
Respect
You will be treated with complete respect and dignity that values your experiences, choices, wisdom and autonomy
We honour and celebrate differences related to race, ethnicity, culture, language, religion, gender, sexual orientation, age, disability, family status, and economic circumstances
Your personal values, beliefs and life experiences will be respected and honoured throughout our work together
Hope
You will receive trauma-informed, recovery-focused support that believes wholeheartedly in your capacity to heal, rebuild and thrive
We will consistently reinforce hope for your future while supporting you through challenges along the way
You have the right to dream, set goals, and work toward the life you envision for yourself and your family
Inclusion
You have the right to access our services if they align with your recovery needs and goals, regardless of your background or circumstances
We create a welcoming, supportive environment where every woman belongs and feels valued
If you have children, their needs will be considered and appropriate support connections made as part of your family's journey
Empowerment
You have the right to make informed choices about your support and recovery journey
You will be provided with a range of suitable support options and referrals, empowering you to choose what works best for you
You have the right to raise concerns or complaints, and we will respond confidentially, respectfully and in a timely manner
You will be informed of both your rights and responsibilities when receiving our services
You have opportunities to take an active role in our service development, decision-making processes, and supporting other women on their journeys
Your Responsibilities as Our Client
Creating a Safe and Respectful Community
Treat all staff, volunteers, mentors, and fellow participants with respect, kindness, and consideration
Remember that our team is here to support you and offers their time, expertise, and care freely
Understand that the services we provide are free of charge and rely on mutual respect and cooperation to be effective and sustainable
Participate in programs when you are able to engage safely and meaningfully
Respect the confidentiality and stories of other women, what's shared in our spaces stays in our spaces
Active Participation in Your Journey
Take an active role in your recovery planning and healing process
Be honest and open in your communication so we can support you appropriately
Let us know if your needs change or if you're feeling overwhelmed, we are here to walk alongside you
Provide accurate information to help us offer you the most effective support
Understanding Service Boundaries
While you are receiving our services as a client, volunteering or taking on support roles within our organisation is not available to ensure your focus remains on your own healing journey
This boundary exists to protect your recovery process and maintain the integrity of our support services
We recognise this may feel disappointing, and we're happy to discuss future opportunities once your formal client journey with us has concluded
Our services are dedicated and specialised to help you along your journey post-crisis. If your situation returns to crisis stage, WRC is not specialised in providing services during acute crisis and will be required to pause our services while connecting you with appropriate crisis support
Caring for Our Shared Space
Treat our facilities, equipment, and resources with care and respect
Support the welcoming, inclusive environment we strive to maintain for all
Your Voice Matters - Compliments, Complaints & Suggestions
Empowerment is one of our core values, and we welcome all feedback to ensure we constantly improve our services. We offer a transparent grievance process and are committed to ensuring that any person using our services has the right to provide feedback, complain, and have their concerns addressed in ways that ensure access and equity, fairness, accountability, and transparency.
Caring to the Core means we would greatly appreciate it if you could take a few moments to share your thoughts, whether that's a compliment, complaint, or suggestion about any of our programs or services.
To provide feedback, please email us at: contact@wresilience.org.au