PRIVACY
POLICY
Introduction
The Women’s Resilience Centre (WRC) values and respects the privacy of the people we deal with. WRC is committed to protecting your privacy (including our donors, supporters, volunteers, and program participants) and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable laws and regulations.
This Privacy Policy (Policy) explains how we collect, hold, use, and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
Collection of Personal Information
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
We collect, hold, use and disclose your personal information that is reasonably necessary for our activities, including (but not limited to) fundraising, advocacy, and program delivery. The personal information we collect about you may include, but is not limited to:
Name, address, and contact details (e.g., phone number, email address)
State or Country
Donation history and payment information
Volunteering history and skills
Information relating to your program selection and reasons for selection
Program delivery preferences and feedback
Advocacy activities and interests
Employment and education history.
Images for general marketing purposes.
Under certain circumstances (e.g. for program participants), WRC may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information.
If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
Interact with us over the phone
Interact with us in person
Interact with us online
Participate in surveys or questionnaires
Participate in our programs
Attend a WRC event
Subscribe to our mailing list
Apply for a position with us as an employee, contractor or volunteer
Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available sources, for example from other organisations or government bodies. We collect your personal information from these third parties so that the Women’s Resilience Centre can provide quality services and tailor services to suit the requirements of our cohort or for payment processing purposes.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
To carry out our activities
To communicate with donors, supporters, volunteers, and program participants about our work, events, and opportunities
For research and analysis purposes
To improve the quality of our programs, fundraising efforts and any other services we offer
To provide you with information or services that you request from us
To deliver to you a more personalised experience and service offering
Internal administrative purposes
Marketing and research purposes.
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
Our third party service providers (for example, our payment processors, mailing houses, IT providers etc. who assist us in our activities,
Our marketing providers
Our professional services advisors
Government bodies, where required by law
Other organisations, with consent or where necessary to carry out our activities.
Transfer of personal information overseas
Some of the third party service providers we disclose personal information to may be based in or have servers located outside of Australia, including but not restricted to the United States, Canada and Ireland.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
you have given us your consent to disclose personal information to that third party; or
we reasonably believe that:
the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the Australian Privacy Principles; and
the law or binding scheme can be enforced; or
The disclosure is required or authorised by an Australian law or court / tribunal order.
Data Security and Retention
WRC will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
Having a robust physical security of our premises and databases / records
Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you
Having technological measures in place (for example we use, anti-virus software, secure servers, firewalls, encryption, and other measures to protect personal information
Ensuring that our staff, volunteers and contractors are trained in data protection and privacy.
We will retain your personal information for as long as necessary to carry out our activities. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations. When we no longer need personal information, we will securely destroy or de-identify it.
Access and Correction of Personal Information
WRC will endeavour to keep your personal information accurate, complete and up to date.
Individuals have the right to access and correct their personal information held by us, subject to some exceptions allowed by law. If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request in writing to the Centre Manager using the contact details provided below.
Online activity
Cookies
The WRC website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the WRC website.
We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Website analytics
Our website uses a analytics service to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by selecting the “unsubscribe'' option when prompted via links in various communication material issued by the Women’s Resilience Centre or by contacting us via contact details set out below.
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
Links to third party sites
WRC’s website may contain links to websites operated by third parties. If you access a third party website through our website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Complaints and Feedback
If individuals have any complaints or feedback about our privacy practices, they should contact the Centre manager in writing, using the contact details provided below. Note we may require proof of your identity and full details of your request before we can process your complaint. We take all complaints and feedback seriously and will respond within a reasonable timeframe. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with the Women’s Resilience Centre response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
Email: contact@wresilience.com.au
Changes to this Policy
We may update this Policy from time to time to reflect changes in our activities, laws, or technology. The most current version of this Policy will be available on our website.
This policy was last updated August 2024